Medical Communication Solutions
Doctor surgeries are facing ever-increasing financial and patient care levels pressures.
In this modern healthcare world, surgeries require more than simply dial tone to communicate effectively with patients.
MiVOICE OFFICE – PERFECT FOR DOCTOR SURGERIES:
MiVoice Office improves patient care, lowers costs & liberates healthcare staff
SCHEDULED TIME-BASED APPLICATION ROUTING (STAR)
Doctors surgeries require more than simply day/night mode. STAR enables you to create & save multiple ring plans, automatically varying how inbound calls are routed dependent on the time of day, day of the week or specific dates. STAR is ideal during busy call periods i.e. when patients call in to request an appointment, over lunch and includes the ability to play bespoke announcements on public holidays when the surgery is closed.
REAL TIME CALL QUEUING POSITION NOTIFICATION & ESTIMATED TIME TO ANSWER
MiVoice Office notifies inbound callers of their position in the surgeries call queue and additionally provides the estimated time to when they will be able to speak to a member of the surgery staff.
MiVoice Office provides your surgery with a complete suite of ready to use productivity enhancing applications as standard. Including; Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Mobile Hand-Off, Teleworking and Reporting
If surgeries have a requirement for more sophisticated web based collaboration requirements, including video conferencing and desktop sharing, for complex case reviews or to receive second opinions. MiVoice Office can be complemented with MiCollab.
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Whether you would like to learn more about our products and services, arrange a demonstration or talk to one of our highly trained staff about how Pinnacle Telecom can revolutionise the way your business communicates, please fill in the form below and we will get in touch with you.