Telecoms Solutions for Social Housing & The Care Sector
Telephone Systems that improve response times, lowers costs & liberates staff
LOWER TOTAL COST OF OWNERSHIP
MiVoice Office provides your organisation with a complete suite of ready to use productivity enhancing applications as standard. Including; Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Mobile Hand-Off, Teleworking and Reporting
If your organisation has a requirement for more sophisticated web based collaboration requirements, including video conferencing and desktop sharing, for complex case reviews or to receive second opinions. MiVoice Office can be complemented with MiCollab.
PRESENCE INFORMATION & SECURE INSTANT MESSAGING
Enhance staff productivity by enabling colleagues to
instantly view, in the windows based PC call manager
software, which staff members are free and available to
receive calls. MiVoice Office delivers discreet, yet secure,
instant messaging between colleagues within the organisation.
REAL TIME CALL QUEUING POSITION NOTIFICATION & ESTIMATED TIME TO ANSWER
MiVoice Office notifies inbound callers of their position in the call queue and additionally provides the estimated time to when they will be able to speak to a member of staff.
PUTTING THE CLIENT FIRST
MiVoice Office delivers simple networking, call routing
and the ability for community/field based staff to make a significant positive contribution to operations.
ONE NUMBER SOLUTION FOR COMMUNITY & FIELD BASED OPERATIVES
No longer will remote staff have to carry two mobiles or provide personal mobile numbers to clients. Now your staff can “twin” a desk phone with multiple devices ensuring your staff only ever have to provide their desk phone number.
Bespoke & Flexible Business Mobile Solutions
Pinnacle offer the UK’s Major Networks – creating Total Network Flexibility