Pinnacle Telecom (Wales) Ltd

Telecoms Solutions for Social Housing & The Care Sector

Telephony

Internet Access

WiFi

Call Recording

Business Mobiles

Telephone Systems that improve response times, lowers costs & liberates staff

LOWER TOTAL COST OF OWNERSHIP
MiVoice Office provides your organisation with a complete suite of ready to use productivity enhancing applications as standard. Including; Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Mobile Hand-Off, Teleworking and Reporting

COLLABORATION
If your organisation has a requirement for more sophisticated web based collaboration requirements, including video conferencing and desktop sharing, for complex case reviews or to receive second opinions. MiVoice Office can be complemented with MiCollab.

PRESENCE INFORMATION & SECURE INSTANT MESSAGING
Enhance staff productivity by enabling colleagues to
instantly view, in the windows based PC call manager
software, which staff members are free and available to
receive calls. MiVoice Office delivers discreet, yet secure,
instant messaging between colleagues within the organisation.

REAL TIME CALL QUEUING POSITION NOTIFICATION & ESTIMATED TIME TO ANSWER
MiVoice Office notifies inbound callers of their position in the call queue and additionally provides the estimated time to when they will be able to speak to a member of staff.

PUTTING THE CLIENT FIRST
MiVoice Office delivers simple networking, call routing
and the ability for community/field based staff to make a significant positive contribution to operations.

ONE NUMBER SOLUTION FOR COMMUNITY & FIELD BASED OPERATIVES
No longer will remote staff have to carry two mobiles or provide personal mobile numbers to clients. Now your staff can “twin” a desk phone with multiple devices ensuring your staff only ever have to provide their desk phone number.

Bespoke & Flexible Business Mobile Solutions

Major Coverage

We work with all of the UK's Major Networks, allowing us total network flexibility.

We're Independent

We're not tied to a specific network, making us vendor neutral. We work with all of the UK's Major Networks, this enables us to offer total network flexibility.

Customer Service

We pride ourselves on our Proactive Account Management. Available 365 24/7, our expert team are always on hand to ensure you get the most from your business mobiles.

Fixed and Mobile Integration

As an experienced fixed line network provider, we can provide you with the realisation of linking both your landline and mobile, which ensures you stay connected with business grade voice and internet convergence.

Device Management

We also facilitate the procurement of devices ensuring you keep up to date with the latest technology to suit your needs.

Single Point of Contact

We manage your mobile estate, including device management, billing, change of tariffs and all other operational aspects. You will only speak with Pinnacle, no more dealing with the networks!

Pinnacle offer the UK’s Major Networks – creating Total Network Flexibility

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Call us

Cardiff: 029 2036 5200
Bristol: 0117 244 8188

Email us

info@pinnacle-telecom.co.uk

Visit us

Fairway House, Links Business Park, St. Mellons, Cardiff, CF3 0LT​