Pinnacle Telecom (Wales) Ltd

Call Recording and Quality Measurement

Protect your business and improve customer experience

In a digital world where news travel fast, more businesses are concerned about reputation. 
Call recording helps to protect your business by supporting compliance and providing a record of who said what. Quality Management enables best practice to be identified and shared to speed up training and support continuous improvement.

Capture Every Detail


Call & Screen Recording
See the bigger picture with recording that traces a call from beginning to end, across both voice and screen interactions.


Stereo Call Recording
Establish precisely ‘who said what’ on a call with the ability to listen to each side of the conversation in turn.


Intelligent Storage
Keep recorded data secure and available for as long as you need. Archive older recordings to free up valuable disk space.

Protect Your Business

Find out how call recording and Payment IVR can help you meet the latest requirements from the FCA, PCI DSS, MiFID II and GDPR, as well as supporting best practice safeguarding advice.

Get To Grips With Performance


Live Listening
Listen to calls in progress to assess performance, train new employees and support staff handling challenging calls.


Fine-tune your solution to fit the way you operate. Use rules-based recording that define what is recorded, automate processes to save time and control access to enhance security and meet compliance requirements.


Improve workflow and customer service by using our API to integrate your call recorder with your CRM or other recognised databases. For a full handle on communications, consider call reporting for more efficient call management.

Quality Measurement

As the world goes online, one-to-one customer conversations are your chance to stand out from the crowd. Equipping staff to provide a friendly and informed service shows you care and are ready to help.